Shipping & Returns

Information about how I ship original artworks and what happens in the rare event something goes wrong.

Last updated: 19/06/2026

Where I ship

I currently ship to addresses within the United Kingdom only.

For international shipping, please contact me before purchase at info@richardtswallow.com. I can arrange international delivery on a case-by-case basis once we have agreed on a courier and a quote.

Shipping cost

Standard UK shipping is within the displayed price.

For unusually large pieces, very remote locations, or fragile commissioned works, I may need to arrange a bespoke shipping option. If that is the case, I will contact you directly after your order and either confirm the standard rate is sufficient or discuss any additional cost with you before I dispatch.

Packaging

Every painting is professionally packaged for transit.

Delivery times

Once you have placed your order, please allow:

  • 2–4 working days for me to prepare and pack the painting.

  • 2–5 working days for the courier to deliver after dispatch.

I will email you when the painting has been dispatched, including any tracking information. For commissions and made-to-order pieces, delivery timelines are agreed individually before payment.

Damaged in transit

If a painting arrives damaged, please:

  1. Take photographs of the packaging and the damage as soon as you open the parcel. This is essential for the courier insurance claim.

  2. Contact me at info@richardtswallow.com within 14 days of delivery, with the photographs attached.

  3. I will arrange either a full refund or a suitable replacement, depending on the circumstances and your preference.

  4. I may ask you to return the damaged painting in its original packaging, at my cost, so that the insurance claim can be processed.

Lost in transit

In the rare event that a painting does not arrive within a reasonable time of dispatch, please contact me at info@richardtswallow.com. I will investigate with the courier and either arrange redelivery or refund in the case the parcel has been confirmed lost.

Returns and refunds

Originals are not returnable. Because each painting is a unique, one-of-one work, I do not accept returns on the basis of changing your mind.

The above does not affect your rights under UK consumer law in any of the following situations:

  • The artwork was damaged in transit (see above).

  • The artwork is not as described on the website.

  • The artwork is faulty.

In any of these cases, please contact me within 14 days of delivery and I will work with you to resolve the issue, including a full refund where appropriate.

Commissions

Commissioned works are not eligible for return or refund once work has begun, as they are made to your specification. Please discuss your requirements with me carefully before commissioning.

Contact

For any shipping question or to report a problem:

Richard T. Swallow Email: info@richardtswallow.com